TERMS & CONDITIONS
THE RENTED PROPERTYThe rented property is fully furnished provided with household appliances, crockery, kitchen equipment. The Property is in a perfect and functioning condition and must be in the same condition on Check OUT. We expect all clients to treat the rented property as if it was their own home and leave the Property in good order for Check OUT.
If on the Check OUT the Property is found to be extremely dirty or untidy then an additional final extra cleaning fee may be applied. Homes in Florence (here named as the "Company") may replace the Property with another of identical or superior quality if the the original property becomes unavailable due to circumstances circumstances beyond its control, should the Company be unable to guarantee the Client use of the Property. If the Client has reasonable and substantiated cause for refusing the Property offered by way of replacement, the Company will refund the Client the entire amount paid. No further amounts of whatsoever nature shall be due by the Company to the Client.
SECURITY DEPOSITThe client will be required to provide his/her credit card details at the Check IN for the Security Deposit. The credit card information is kept as cautionary measure and it is only used to cover any costs if any damage is found or if valuable items are missing or damaged. If no damages are found then the credit card information will be destroyed.
DURATIONThe duration of the Contract is indicated by the CHECK IN and OUT dates. Only in the case of letting periods of 30 days or more, a contract registration fee oobligatory under the Italian law, will apply. The Client will also be required to sign a standard rental contract.
CANCELLATION POLICYIf the Client decides to cancel the reservation prior to the start of the booking period, the Company will apply the following terms and conditions:
- The deposit for the rental (30%) of the total rental fee is not refundable.
- Within 14 days of Check In date remaining balace (70%) is no longer refundable.
In case of long terms rentals (over 61 days) the Client must provide a 60 day advance notice to avoid paying any cancellation penalties The cancellation policy is applied to both full and partial cancellations of any booking which has been confirmed.
CHECK IN - CHECK OUTAll Clients must inform the Company by e-mail or by phone at least two days prior to arrival confirming the exact time of Check In. A failure in communication will entail the loss of the priority in case we have several arrivals at the same time.
Check IN is done after 14:00 (2pm)
For arrivals between 8pm and 11pm a 20 EUR extra fee will apply.
After 11pm until 2 am of the following day a 35 EUR extra fee will apply.
TOURIST TAXThe tourist tax (3 euro per person, per night) has to be paid by any person not resident in the city of Florence, for each overnight stay (i.e. per person per night) in facilities situated within the Municipality of Florence, up to a maximum of 7 nights in a row. Excluded from this payment are: a) children up to twelve years of age; b) people accompanying patients hospitalized within the municipality, also those in an outpatient setting, with a maximum of two assistants per patient; c) patients who make use of hospital care in an outpatient setting; d) students enrolled at the University of Florence.
OBLIGATIONS OF THE CLIENTThe client agrees to respect the rules and regulations of the building and to avoid any behaviour that could cause a disturbance to others. The client agrees that the maximum number of people entitled to occupy the Property is that set above as number of guests. The Client agrees to return the keys of the Property as agreed with the Company staff at the check IN. It is forbidden to replace and/or give to third parties the keys of the Property.
Loss of keys will entail an extra fee.
The Client agrees not to sublet the Apartment to anybody. Unless expressly authorized in writing by the Company, the client shall not have pets of any kind in the Property.